Frequently Asked Questions

What makes Maze Vietnam’s travel guide special?

We take you to the corners that you would probably never know without our help. 

Maze Vietnam online travel guide is written by the Vietnamese local insiders and International travel experts. We know built the content for every destination like the back of our hand since we spent all our life searching for the best in towns. If you are one of the travelers who find going on such guided tours boring, want to drop by multiple places which are just familiar to the Vietnamese or dine out in the hidden corners with the locals, Maze Vietnam can take you there. What makes our online guide unique is our aim to help all travelers gain deep and authentic travel experience in Vietnam.

What is “Vietnam Travel Stories”?

Vietnam Travel Stories is a friendly zone where the real backpackers to Vietnam could see their fellows’ writings. We would like to make Maze Vietnam more reliable and useful, so we think it would be far better if there were posts submitted by the real backpackers with their own perspectives on Vietnam. This will definitely help the next tourists learn from these real experiences before planning to travel to Vietnam. Besides we would like to bring the Vietnam travel stories closer to the Vietnamese locals, especially the people working in the travel industry so that they know how they should improve their services in order to meet the tourists’ needs.

How do you recommend us the restaurants/hotels/etc. in each place?

Maze Vietnam is not recently sponsored by any restaurant or organization. We suggested such lists of restaurants or food vendors that we often drop by to eat again and again or the local people and the international travelers leave high ratings or positive reviews. These restaurants are our genuine suggestions for you to consider. If you do not like any restaurants that we recommended, please do not hesitate to write your reviews on the comment section available on all posts.

If I wanted to ask you about traveling in Vietnam, what would I have to do?

We are always happy to receive your messages and answer all of your questions. Feel free to ask us in Live Chat or contact us via Facebook and Email (mazevietnam.info@gmail.com). If you want us to respond INSTANTLY ANYWHERE, ANYTIME, please check our service: INSTANT HELP 24/7

How can I book tours and make payment?

You can customize your own tour. We partner with Vietnam’s top operators to bring you the most authentic local experience in every single tour. Every hour you are with us worths a lifetime. Read more about our private and group tours here.

When you eventually choose your favorite tour, please send your inquiry to us at mazevietnam.info@gmail.com or facebook.com/mazevietnam (Message 24/7). We will then get back to you instantly with all information related to the tour, special inquiries (if any), up-to-date rate, promotion program (if any), etc. We offer 24/7 private travel consultancy in order to assist every single client at our best. We accept Paypal for booking reservation.

What is the cancellation policy? 

If you cancel less than 14 days before the start of the tour: 100% cancellation fee – full charge. If you cancel 29 to 14 days before the start of the tour: 20% cancellation fee – we issue a refund of 80% as you have paid in full.

How to be a part of Maze Vietnam?

Please feel free to be a part of Maze Vietnam Community by going to https://www.mazevietnam.com/join-us/. We accept guest posts, and any contribution you are willing to submit to Maze Vietnam. In return, we help you promote your own brand. We always need you. You are our greatest asset.

How to send business inquiries? 

Please feel free to send us your business inquiries to mazevietnam.info@gmail.com (Subject: BUSINESS INQUIRY – ‘Inserts your inquiry in short’). We will get back to you within 2 weeks. If your inquiry is top urgent, please add ‘URGENT’ in tagline so that we can put your email on top of our priority.

Any other questions?

Email us: mazevietnam.info@gmail.com

Facebook message us: facebook.com/mazevietnam

We WILL REPLY INSTANTLY. THANK YOU.